Live webinar Webinar na żywo

How retailers build trust through automation and operational confidence
Tytuł webinaru

January 22, 2026
11:00AM EST / 5:00PM GMT+1
45 minutes
Live Q&A Included

  • How fulfillment failures erode trust faster than marketing can rebuild it
  • Why automation is a brand enabler — not just a cost lever
  • How confidence holds during peaks, promotions, and disruptions

    Retail brand trust is reinforced or broken every time an order ships. When fulfillment falls short in late deliveries, inaccuracies, or inconsistent service, customers feel it immediately, and no marketing campaign can fully undo the damage.

    As demand becomes less predictable, driven by constant promotions, peak pressure, and disruption, retailers need operations that perform with speed, accuracy, and consistency at scale. Warehouse automation is no longer just a cost lever. It has become a strategic enabler of operational confidence.

    Join Locus Robotics for a post-NRF fireside chat with Radial on January 22, 2026, to explore how to use robotics automation to strengthen fulfillment performance and protect the brand promise. Radial will share what prompted their automation journey, how they moved from pilot to production, and what changed once operations could scale with confidence.

    This candid conversation will surface practical lessons, real tradeoffs, and the human side of change by offering a clear look at how confident fulfillment operations help retailers earn trust order by order.

Register for the webinar Zarejestruj się

Use your business email. We’ll send confirmation and a calendar invite. Użyj służbowego e-maila. Wyślemy potwierdzenie i zaproszenie.

HOSTED & PRESENTED BY
Customer 1
Customer 2
Who you’ll hear from

Speakers

Speaker 1
Matt McLochlin
Locus Robotics
Director, ABM & Segment Strategy
Speaker 2
Mike Simpson
Radial Inc.
VP Fulfillment Service Delivery
Speaker 3
David Welsh
Radial Inc.
VP Fulfillment Service Delivery
Why it matters

Key takeaways

Trust is operational

Customers experience brand promise through delivery outcomes. Speed, accuracy, and consistency matter most when demand spikes or operations are under stress.

Automation reduces risk

Robotics absorb variability, helping teams run promotions and peak volumes without introducing errors, service degradation, or operational strain.

People make automation stick

Technology delivers results when teams are supported with the right processes, ownership, and change management to operate confidently at scale.

What we’ll cover

Agenda

Agenda
00:00–05:00
NRF recap: the trust gap
Why brand experience breaks at fulfillment, not in ads or campaigns.
05:00–25:00
From pilot to performance
What changes operationally when automation scales beyond experimentation.
25:00–45:00
Confidence under pressure
How fulfillment holds steady through peaks, promotions, returns, and disruption.
Live discussion and Q&A
Real-world lessons, tradeoffs, and audience questions from the field.
FAQs

Common questions

FAQ
Who should attend?
Retail leaders across operations, supply chain, omnichannel, and CX. Anyone accountable for speed and reliability.
Will there be a recording?
Yes — registrants will receive a link after the session. Live attendees also get priority for Q&A.
What happens after I register?
You’ll receive confirmation, calendar invite, and reminders. We won’t resell your data.
Can I submit questions in advance?
Yes — add your question in the registration form or reply to the confirmation email.